Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how jiliraja99 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you", "User", "Player") who access or use the online casino and sports betting services available at jiliraja99.cam (the "Site").

By registering an account on jiliraja99 or by continuing to use the Site, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Site and contact our support team to close your account.

jiliraja99 is committed to handling personal data responsibly and in accordance with internationally recognised data protection principles. We operate under an international online gambling licence and maintain data handling standards aligned with the requirements of our licensing jurisdiction. Malaysian users are encouraged to familiarise themselves with this Policy in its entirety, as it forms a key part of your agreement with jiliraja99 alongside our Terms & Conditions.

Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including but not limited to name, email address, phone number, date of birth, financial details, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, and deletion.
• "Data Controller" means jiliraja99, as the entity that determines the purposes and means of processing Personal Data collected through the Site.
• "Data Processor" means any third party that processes Personal Data on behalf of jiliraja99 under contractual obligation and subject to our instructions.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data.
• "KYC" means Know Your Customer — the identity verification process used to confirm a Player's identity, age, and payment method ownership.
• "Cookies" means small text files placed on your device by the Site to enable certain functionality and collect usage data.
• "Third Party" means any natural or legal person that is not you or jiliraja99, including payment processors, analytics providers, and technology partners.

Data We Collect

jiliraja99 collects the following categories of Personal Data from users of the platform:

We do not intentionally collect any sensitive personal data beyond what is required for age verification, identity confirmation, and regulatory compliance. We do not collect racial or ethnic origin, religious beliefs, health data, or biometric data, except insofar as such information may appear incidentally on identity documents submitted for KYC.

How Data Is Collected

jiliraja99 collects Personal Data through the following channels:

• Direct Collection: Information you provide when registering an account, completing the KYC process, making a deposit or withdrawal, contacting our support team, or participating in promotions.
• Automated Technical Collection: Data collected automatically when you access the Site, including IP address, device information, browser data, and session logs, via cookies and similar tracking technologies.
• Payment Processors: Transaction confirmations and verification signals received from Malaysian payment channels including DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong, Touch 'n Go eWallet, Boost, and GrabPay, as well as card networks and cryptocurrency processing services.
• KYC and Identity Verification Providers: Results and flags from identity verification checks conducted by our third-party compliance partners.
• Third-Party Analytics Providers: Aggregated and anonymised usage metrics derived from analytics tools integrated into the platform.

Data Processing Purposes

jiliraja99 processes your Personal Data for the following specific purposes:

• Account Registration and Management: Creating, maintaining, and administering your player account, including verification of your identity and age (21+ enforcement).
• Service Delivery: Enabling you to deposit funds, place bets, play casino games, request withdrawals, and access all features of the jiliraja99 platform.
• Payments Processing: Facilitating deposits and withdrawals in Malaysian Ringgit (MYR) via supported payment channels, and maintaining accurate financial records.
• Regulatory Compliance and AML: Fulfilling obligations under applicable anti-money laundering (AML), counter-terrorist financing (CTF), and Know Your Customer (KYC) requirements imposed by our international licensing framework.
• Responsible Gambling: Monitoring gaming patterns, applying and enforcing self-imposed limits, supporting responsible gambling interventions, and identifying players who may be experiencing harm.
• Customer Support: Responding to enquiries, resolving disputes, and providing assistance via live chat and email.
• Security and Fraud Prevention: Detecting, investigating, and preventing fraud, money laundering, collusion, bonus abuse, and other prohibited conduct.
• Platform Improvement: Analysing usage patterns and player behaviour to improve the site, identify technical issues, and develop new features or content relevant to Malaysian players.
• Marketing Communications: Sending promotional offers, bonus notifications, and news about the jiliraja99 platform to players who have opted in to receive such communications. You may opt out at any time through your account settings.
• Legal Proceedings: Establishing, exercising, or defending legal claims, and cooperating with law enforcement or regulatory authorities where required.

Legal Basis for Processing

jiliraja99 processes Personal Data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — including account creation, service delivery, payment processing, and support functions.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML obligations, and our international licensing conditions.
• Legitimate Interests: Processing conducted to pursue our legitimate business interests, including fraud prevention, security monitoring, responsible gambling interventions, and platform analytics — where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Sharing Your Data

jiliraja99 does not sell your Personal Data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and under contractual obligations of confidentiality:

• Payment Service Providers: Malaysian payment processors including e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), DuitNow, FPX, and banking partners (Maybank, CIMB, Public Bank, RHB, Hong Leong) to facilitate deposits and withdrawals, as well as card networks and cryptocurrency processors where applicable.
• Identity Verification and KYC Providers: Third-party compliance technology providers that assist us in verifying player identities and meeting AML obligations under our licensing requirements.
• Game and Technology Providers: Software providers who supply the casino games, live dealer platform, sportsbook engine, and other technical infrastructure. These providers access only the data necessary to deliver their services and are bound by data processing agreements.
• Analytics and Performance Providers: Service providers that assist with measuring platform performance and player experience. All data shared for analytics purposes is aggregated or anonymised wherever possible.
• Legal and Regulatory Authorities: Law enforcement agencies, courts, regulators, and our licensing authority where disclosure is required by law, court order, or regulatory directive. jiliraja99 will notify affected users of such disclosures where legally permissible.
• Professional Advisers: Legal counsel, auditors, and compliance consultants who require access to data in connection with the services they provide to jiliraja99, subject to confidentiality obligations.

Cookies & Tracking Technologies

jiliraja99 uses cookies and similar tracking technologies (including web beacons, pixel tags, and session storage) to operate the platform and enhance the user experience. Cookies are small text files stored on your device when you visit the Site.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the basic operation of the Site — including maintaining your login session, managing your account balance display, and ensuring security features function correctly. These cookies cannot be disabled without disrupting platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised data about how users interact with the Site — including which pages are visited most frequently, how long users spend on each section, and where errors occur. This data helps us improve the platform.
• Functional Cookies: Enable enhanced features and personalisation, such as remembering your preferred language, display settings, and game category preferences.
• Marketing and Targeting Cookies: Used where you have given consent to receive personalised promotional content. These cookies may track your activity across sessions to inform the relevance of promotions presented to you.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or alert you when a new cookie is set. Note that disabling certain cookies may affect the functionality of the jiliraja99 platform.

Data Retention

jiliraja99 retains Personal Data for as long as necessary to fulfil the purpose for which it was collected, subject to the following specific considerations:

• Active Accounts: Personal Data associated with active player accounts is retained for the duration of the account relationship and for a minimum period of five (5) years following account closure, in order to meet regulatory, anti-money laundering, and dispute resolution obligations.
• KYC Documents: Identity verification documents are retained for a minimum period of five (5) years from the date of submission or account closure, whichever is later, as required under applicable AML frameworks.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years for accounting, tax, and compliance purposes.
• Support Correspondence: Customer support chat logs and email records are retained for a period of two (2) years from the date of the last interaction, or longer if related to an ongoing dispute.
• Marketing Data: Email opt-in preferences and marketing communication records are retained until you withdraw consent or close your account, whichever occurs first.

Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any individual. We do not retain data indefinitely and review retention schedules periodically.

Data Security

jiliraja99 implements a comprehensive range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction:

• All data transmitted between your device and the jiliraja99 platform is encrypted using industry-standard 256-bit SSL (Secure Sockets Layer) / TLS (Transport Layer Security) protocols.
• Account passwords are stored using strong cryptographic hashing algorithms. jiliraja99 never stores passwords in plain text and will never ask you to disclose your password.
• Access to systems containing Personal Data is restricted to authorised personnel on a least-privilege basis, with access logs maintained and reviewed regularly.
• Our server infrastructure is protected by firewalls, intrusion detection systems, and regular security assessments conducted by qualified security professionals.
• KYC documents are stored in encrypted, access-controlled document management systems separate from general platform data stores.
• We conduct periodic internal and third-party security reviews to identify and remediate vulnerabilities in our systems and processes.

While jiliraja99 takes all reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data security incident that is reasonably likely to result in harm to affected individuals, we will notify affected users and relevant authorities as required by applicable law.

Your Rights

Subject to applicable data protection law and any overriding legal obligations, you hold the following rights in respect of your Personal Data held by jiliraja99. To exercise any of these rights, please contact our support team via live chat or at the email address shown in Section 15.